Anyway we arrived in Sheffield and I thought, in my naivety, that I would catch the tram down to where James lives. BIG MISTAKE! I went to the tram stop for the station to be directed to catch a tram to Castle Square (in the other direction) where helpful staff would be there to direct me to the rail replacement service to Spring Lane, whereupon the trams would carry me to Gleadless Townhead and then another rail replacement to Herdings. Firstly the ticket conductor let me pay £2.20 (which is a reasonable fare) and gave me my change, but no ticket. On alighting at Castle Square I eventually got my ticket, but there were no "helpful staff", and the replacement buses were the other side of a busy city street. I got the replacement bus and we journeyed to Spring Lane. On the way the buses passed the front of the city railway station - so why were we directed to Castle Square to get the replacement bus, and not directed to the front of the station for the replacement bus??
When we got there, there was a further trek up hill to the Spring Lane tram stop. No Supertram staff were there to assist or help and I had to reply on fellow travellers. We got to the tram stop and waited, and waited, and waited, and waited. Then the replacement buses actually went physically past the tram stop (which prompts the question why we couldn't have let off AT the stop, rather than having to trek up hill to it).
Eventually the tram deigned to appear and a few stops later we were the Gleadless Townhead. No replacement buses to Herdings were in evidence, no Supertram staff to guide travellers to them - nothing - dumping people at the tram stop without any information. Very helpful! I did pop to the shop to get some milk and stuff, and then walked to James's house, which took about 30 minutes (thankfully downhill).
The journey from Sheffield station took me over an hour and a half; its no way to run a tram service.
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